You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Try shoes on in the late afternoon when your feet are at their largest due to normal swelling.
Check that your heel fits snug with no slipping. The midfoot of the shoe under your arch and over the top of your foot should be snug but not tight. You should have enough room in the toe box to wiggle your toes.
Choose the larger size if your feet are between sizes. You can adjust for a better fit with socks, insoles and lacing patterns.
Have your feet re-measured every year. Feet typically get bigger with age and women’s feet often become a half size or more larger after pregnancy.
Be sure to try shoes on both feet. Your left and right feet may differ in length or width as much as a full size. Always buy shoes that fit your larger foot.
Watch out for signs that your shoes are too small or narrow: feet cramping and falling asleep while running or the formation of calluses and blisters in between or on your toes. People are more than twice as likely to buy a shoe that is too small than too big.
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